Custom ModulingQuality & After-Sales
Quality is built into the stages — a written specification confirmed before production, checkpoint inspection during the build, and a final check before packing. After delivery, support is provided under our standard warranty terms.
How quality and support work
Quality is built into the stages: written specification confirmed before production, checkpoint inspection during the build, and a final check before packing. After delivery, warranty, usage training and spare parts are provided under our standard warranty terms — one year from delivery on non-man-made damage. Project, pricing and after-sales questions are answered online, and the response arrangement for your order is confirmed in the project proposal.
Before production
A written specification is confirmed with you before the build starts. Complex projects include a sample or mock-up confirmation, so materials, finishes and detail level are agreed up front.
During production
Our factory runs a single coordinated quality workflow across the build. Agreed checkpoints are inspected during production, and lighting and system tests are carried out before assembly where the project calls for them.
After delivery
| Service | What is included |
|---|---|
| Warranty | 1 year from delivery, non-man-made damage covered — under our standard warranty terms; international scope confirmed per project. |
| Response | Online consultation for project scope, pricing and after-sales questions; the response arrangement is confirmed per project in the proposal. |
| Training | Operation, cleaning and lighting basics for your team. |
| Spare parts | Wear-item list (figures, vehicles, trees, rails). |
| Relocation | Guidance for disassembly, moving and reinstallation (3 days notice). |
Warranty and service terms are confirmed in the project proposal, including international scope and response arrangements.
Packing & delivery
Models are packed for transport with methods confirmed per project — crate or modular packing, transport documentation and insurance arrangements are part of the proposal. On-site installation and training are arranged per project; for overseas sites we provide guidance and documentation.
Frequently asked questions
Have drawings? Let's see what they can become.
Share your drawings, target size and intended use. We will review the project and outline the next steps.
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